Terms & Conditions

1. Who we are

The Muslim Forefront Summit ("the Summit", "we", "us") organises the Sarajevo 2026 tour and conference taking place 6–13 October 2026 in Sarajevo, Bosnia. Bookings are administered by our team, contactable at support@99e.co.uk or +44 7485 730653.

By placing a booking you confirm that you are at least 18 years old, that you have authority to accept these terms on behalf of everyone named in your booking, and that all details you provide are accurate.

2. Booking & payment

All packages are payable in full at the time of booking — we do not offer deposits or instalment plans. Payment is taken securely by our payment processor; we never store your full card details.

Your place is confirmed only when you receive a written booking confirmation by email. Prices are quoted in pounds sterling and include the elements listed for your chosen package. Places are limited and allocated on a first-come, first-served basis.

If an obvious pricing error is published, we will contact you before taking payment or, where payment has been taken, offer you the corrected price or a full refund.

3. What is included

Each package sets out its own inclusions on the booking page. In general:

• Included — accommodation for the nights stated, summit sessions and workshops, group excursions listed in the itinerary, airport transfers in Sarajevo, and meals specified in your package.
• Not included — international flights, travel insurance, visa fees where applicable, personal expenses, and any optional add-on purchased separately (such as the Forefront Founders Forum).

Accommodation Limited international bookings are guaranteed 5-star at Hotel Hills or Malak Regency. Once filled, subsequent bookings move automatically to a high-quality 4-star alternative (Ibis Styles Sarajevo or Hotel Holiday) at the same price. Both are well-rated and close to the venue. Maximum 5-star capacity IS LIMITED; booking early is the only way to secure 5-star.

4. Travel documents & insurance

You are responsible for holding a valid passport with sufficient remaining validity, and for obtaining any visa required for your nationality. UK citizens do not currently require a visa for Bosnia; travellers of other nationalities should confirm the position with the relevant embassy well in advance.

We strongly recommend comprehensive travel insurance covering medical care, cancellation, curtailment and personal belongings. We cannot refund a booking because you were refused entry or were unable to travel for document reasons.

5. Changes by you

Requests to change your package, dates, room type or the names on a booking should be sent to support@99e.co.uk. We will do our best to accommodate them, subject to availability; where a change increases the cost of your booking, the difference is payable before the change is confirmed.

Cancellations are covered separately in our Cancellations & Refunds policy, which includes a 14-day money-back guarantee.

6. Changes or cancellation by us

The programme published on this site is indicative. Speakers, sessions, venues and excursion timings may change for operational reasons; we will substitute elements of comparable quality wherever possible and notify you of significant changes.

If we cancel the tour for any reason other than your own act or omission, you may choose between a transfer to an alternative date of equal value or a full refund of everything you have paid us. Our liability in that situation is limited to the amount you paid for your booking.

7. Conduct on tour

This is a faith-centred gathering. We ask every guest to observe modest dress, respectful conduct towards fellow guests, speakers, hotel staff and local residents, and the norms of the sites we visit — several of which are places of worship and memorials of great sensitivity.

We may remove from the tour, without refund, any guest whose behaviour is unlawful, unsafe, or seriously disruptive to others. You are responsible for any damage you cause to accommodation or transport.

8. Health, safety & accessibility

Parts of the itinerary involve walking on cobbled and uneven ground and some hill terrain. Please tell us at the time of booking about any medical condition, mobility need or dietary requirement so we can advise honestly on what we can accommodate. You must be fit to travel and to take part in the activities you have chosen.

9. Liability

We accept responsibility for providing the services we have agreed to provide with reasonable skill and care. We are not liable for failures caused by you, by an unconnected third party, or by events outside our reasonable control — including severe weather, natural disaster, epidemic, industrial action, civil unrest, border closure or airline disruption.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are not affected.

10. Media & photography

Sessions and excursions are photographed and filmed for the Summit's own use. By attending you agree that your image may appear incidentally in that material. If you would prefer not to be featured, tell us before the tour begins and we will do our best to accommodate you.

11. Speaker referral links

Some guests book through a link shared by a speaker who is hosting a group. Booking through such a link records that speaker as your host and may earn them a referral fee. It does not change the price you pay, the inclusions of your package, or your rights under these terms.

12. Complaints & governing law

If something goes wrong, please tell a member of the team while you are on tour so we have the chance to put it right. Anything unresolved should be sent in writing to support@99e.co.uk within 28 days of your return, and we will respond within 14 days.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.