Cancellations & Refunds

1. The 14-day money-back guarantee

Every booking is covered by a 14-day money-back guarantee. If you cancel within 14 calendar days of the date on your booking confirmation, you receive a 100% refund of everything you have paid us, including any add-on purchased at the same time.

The only limit is timing: if the tour itself starts within those 14 days, the guarantee runs until the tour begins rather than the full fortnight. You do not need to give a reason.

2. Cancelling after 14 days

Once the guarantee period has passed we have already committed funds to hotels, transport and venues, so refunds follow the schedule below, based on when your written cancellation reaches us.

Where the 14-day guarantee and the schedule overlap, whichever gives you the larger refund applies.

3. How to cancel

Email support@99e.co.uk from the address you booked with, quoting your booking reference and the names being cancelled. We acknowledge every request within one working day, and the date we receive your email is the date we use.

4. How refunds are paid

Refunds are issued to the original card or payment method, in pounds sterling, within 14 days of us confirming your cancellation. Your bank may take a few days more to show it. We do not deduct an administration fee, but we cannot refund currency-conversion losses charged by your own bank.

5. Add-ons & the Founders Forum

The Forefront Founders Forum and other optional add-ons follow the same rules as the tour itself: fully refundable within 14 days of purchase, and thereafter on the schedule above. Cancelling your tour place automatically cancels any add-on attached to it, and each is refunded at its own applicable rate.

6. Transferring your place

If you cannot travel, you may pass your place to someone else up to 21 days before departure, subject to our confirming it with the hotel. There is no charge from us for a name change; any supplier fee is passed on at cost. Transfers are often better value than cancelling — ask us first.

7. If we cancel or change the tour

If we cancel the tour, you choose between a full refund of everything you have paid or a transfer to an alternative date of equal value — regardless of how close to departure we are. If we make a significant change to the itinerary before departure and you no longer wish to travel, the same choice applies.

8. Insurance & exceptions

Cancellations caused by illness, bereavement, visa refusal, missed or cancelled flights, or other personal circumstances fall under the schedule in section 2 — this is why we ask every guest to hold travel insurance that covers cancellation.

We read compassionate cases sympathetically and will always tell you honestly what we can recover from suppliers. This policy sits alongside our Terms & Conditions and does not affect your statutory rights.